Satisfaction Guarantee:

We are confident that if you prepare this coffee the way it's intended to
extract its natural aroma and flavor
that you will be more than satisfied with the price and product that you
will want to order more for yourself, relatives, friends, neighbors and
co-workers instead of returning it you will want more. This 7 days
guarantee gives you ample time to make a cup of coffee to taste and fall in
love with our product. I will refund the cost of the unopened,
undamaged bags of coffee minus shipping/handling and minus a small
restocking fee of 5% of the cost of the returned coffee. Here is what
you have to do: 1. Please, email me within 7 days of the delivery
confirmation date to request a Return Merchandise Number; 2. write this
number on the package; 3. make sure you have proof of mailing and delivery
confirmation of the returned package; 4. The Return Merchandise Number is
only good for 7 days from the date it's emailed to you; 5. allow reasonable
time for processing your refund; 6. a check will be sent to your address.
All
the coffee we sell is guaranteed to contain 100% Arabica coffee beans grown in
farms in Maricao, Jayuya, Ciales, Adjuntas, Lares, Utuado, Las Marias and Yauco, Puerto Rico.
It's guaranteed to be PURE Puerto Rico Coffee NOT from substitute beans.
We do not buy coffee beans from other countries.
We take pride in our work and ethics
to produce the best coffee you will ever have. Guaranteed.
 We only sell Café Real de Puerto Rico®
with our seal of distinction. We do
not sell coffee from the big roasting companies. We only sell coffee
that we can guarantee to be from farms in Puerto Rico. You will not find the
following coffees in our website: Cafe Yaucono, Yauco Selecto or
Select, Cafe Rico, Cafe Crema, Cafe Pilon, Cafe Bustelo, Cafe el Morro, Alto
Grande, Monte Bello, Tres Picachos, Rubi, Oro Negro, and other brands from
big roasters sold in supermarkets.
You
must be aware of the many factors that influence the brewing of the
“perfect” cup of coffee and that “perfect” is relative to each
individual’s taste and expectations. What’s perfect to you might not
necessarily be perfect to someone else. You must also be aware that not
everyone prepares their brew the same way and consequently they will get
different results. It’s very easy to ruin the “perfect” brew. We have done
our part in bringing to you Cafe Real. We take pride in growing and
selecting and processing the Arabica beans that we know meet or exceed the
qualities we demand. With this in mind we wish you the best in brewing the
“perfect” cup. And, if at first you don't get the flavor you want - try a
different method of brewing, if you grind your own try more or less coarse
grind, more or less ground, more or less water, try varying the water
temperature, try cooking the brew more or less time, etc. Good Luck!
To preserve the natural aroma and
flavor of our coffee - we recommend to use the entire content of the bag
as soon as possible once the bag has been opened - and to squeeze the air
from the bag and close it tightly and place it in airtight container and
store in the fridge or freezer after every use. |